Frequently Asked Questions

Do you support shipping out of America?

No, We support shipping to the U.S. only (NOT including Hawaii, Alaska, Puerto Rico, and No mailbox address).

How long can I get the product?

Normally, It needs 1-2 weeks. If you want to know the exact arrival date, please call FedEx/UPS(we will send you the tracking number, and you also check our “Order Track” page) : FedEx: 800-463-3339, UPS: 800-742-5877.

Is your shipping fee free?


Why there is no tax?

Our company is not registered in the U.S., so there is no need to pay tax.

Where can I track my order?

ou can follow your order both during processing and after it has left our warehouse.
Processing: You can check the status on the “My Orders” page in your account.
Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website on which you can trace your order. Tracking information is also available on our Track Order page.
Where is the furniture made?

Do you charge any fees for credit card payments?

We do not charge fees of any kind. If you paid more than the order amount, Please consult your credit card provider for more information.

What should I do if my products arrived damaged?

If your item was damaged during shipping, please supply the “Proof of Damage” photos of the broken product, We will usually send a replacement Free as soon as the problem is confirmed.

What are the “International Charges”?

A foreign transaction fee is a fee charged by a credit card issuer or bank for every transaction made in a country outside of the U.S. Fees vary depending on the credit card or bank’s terms and conditions but usually fall between 0% and 5% of the purchase amount. Please Check the ratio with your Credit Card issued bank.